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Empathy and Healthcare

Though people define empathy in different and often conflicting ways, empathy is centrally an act of caring for another based on an accurate perception and understanding of her/his perspectives, needs, and general well-being. 

What is Empathy?

Empathy Vision's innovative and engaging learning systems offer practical strategies for creating the habits and practices necessary for providing patient-centered care. 

Why is the Practice of Empathy Important? 

The Healthcare Industry spends approximately $17, 009,307,360 on training and development. 

The habitual practice of empathy among healthcare

professionals is crucial for providing patient-centered care, creating healthy and functional workplace 

environments, and for helping healthcare organizations exceed their bottom line goals. 

Research indicates a lack of organizational-wide empathy contributes to:

(1) Low patient satisfaction scores.

(2) Smaller reimbursements from CMS.

(3) High turnover rates.

(4) Unhealthy and unsupportive workplace environments.

(5) Physician burnout.

(6) Compassion fatigue.

(7) Excessive and unnecessary readmissions.

(8) A poor reputation.

The Creation of Widespread Organizational Empathy has Just the Opposite Effect.

 

  • Patients who experience empathic care have better medical outcomes and sustain therapeutic relationships.

  • When medical professionals deliver patient-centered, compassionate care, patients adhere more closely to treatment recommendations.

  • Communicating empathically increases clinician job satisfaction and reduces burnout; moreover, enhanced empathic care and physician well-being are highly correlated.

  • Empathic clinician communication improves the quality of all interactions with others; patients, their families, colleagues, and loved ones.